Short, exact entries on the models and tools of communication, shared by every series. Each one leads to the Executive Insight Brief that reads it for the decisions it affects.
Communication · 511 models and tools in 804 entries — 347 models, 164 tools. 103 models and tools (137 entries) are open so far, with 133 key concepts that set out the working vocabulary; the rest follow as their premises are published.
A selection, not a census. This is not an academic survey of the field. It is broad by design and complete only for its purpose: these models and tools were chosen for the decisions that those who lead organizations and people actually face.
The complete reference is The Executive Dictionary of Communication: more than 5,700 entries with their full definitions, intellectual origins and connections. Available as an Author’s Edition (PDF and ePub, one purchase); the Complete edition adds the navigable digital edition. See it on its bookshelf →
Understand the structure
Choose a family or a category to see what it means and which entries belong to it.
Editorial orientation · Family
Model
In this series, Model names the editorial family primarily used to understand and explain communication: theories, frameworks, effects, traditions, principles and other conceptual resources. It is an umbrella for a route into the field, not a claim that every included object is a predictive model.
Family preserves the commissioned corpus grouping. Editorial category describes the nature of the particular unit independently. Some research methods belong to this family because of that production history; the category makes their nature explicit.
Editorial orientation · Family
Tool
In this series, Tool names the editorial family primarily used to act on, examine, measure or organize communication. It includes instruments, methods, practices, protocols, codes and institutional arrangements. Membership does not certify effectiveness, portability or safe use in every setting.
The family is an editorial grouping, not an instruction to apply a technique. Some conceptual frameworks remain in this family from the original commissions. Use the independent category, definition and limits to establish what the unit actually is.
Editorial orientation · Category
Theories & Explanatory Models
Explains how or why a communication process works by relating mechanisms, conditions or variables. Its value is an account that can guide inquiry into what produces an outcome, rather than a name for the outcome alone.
A named effect identifies a recurring pattern; an explanatory model proposes how that pattern arises. A framework can organize questions without proposing a causal mechanism.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Effects, Biases & Phenomena
Identifies a bounded pattern in judgment, behavior or communication and the conditions under which it appears. Naming the pattern makes a recurring difficulty recognizable; it does not make the pattern inevitable or supply a complete explanation.
Distinguish the observed tendency from a theory explaining it, and a bias from a warranted disagreement. The category does not imply that every included pattern is an error.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Analytical Frameworks, Typologies & Heuristics
Organizes dimensions, distinctions, types or questions so that a situation can be examined systematically. A framework supplies structure, a typology distinguishes forms, and a heuristic offers a usable way to orient judgment.
Organizing an inquiry does not establish causality, validate a diagnostic test or prescribe a universally effective intervention. The entry states what its particular structure can support.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Paradigms, Traditions & Metatheories
Provides a broad intellectual perspective within which multiple concepts, theories or investigations are developed. Traditions carry histories and commitments; metatheories examine how theories themselves are organized or related.
A concept delimits a particular entity or relation. A paradigm or tradition supplies a wider perspective in which many such concepts can be used.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Doctrines, Principles & Normative Frameworks
Sets out principles or criteria for what should be pursued, considered legitimate or done. Its contribution is evaluative or prescriptive: it gives reasons for judging conduct and arrangements, rather than merely describing their frequency.
A normative commitment is not evidence that a practice works. A protocol instead specifies shared operational requirements; a theory explains processes. A single work can contain all three while receiving one principal category here.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Concepts & Constructs
Delimits an entity, property, relation or condition relevant to understanding communication. Its principal contribution is to clarify what something means, which features constitute it, and how to recognize or distinguish it.
This is a positive category, not a remainder. Mechanistic explanations belong with theories; organized dimensions with frameworks; schools of thought with traditions. Being a Key concept entry does not automatically assign this category.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Measurement & Assessment Instruments
Produces measures, scores, profiles or assessments through defined items, observations or measurement rules. The entry identifies what is measured and the conditions governing interpretation.
An instrument is not the construct it measures. Reliability does not by itself establish validity or diagnostic usefulness. A research method organizes inquiry more broadly; an intervention aims to change a situation.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Research & Analysis Methods
Establishes procedures for collecting, coding, comparing or interpreting information for inquiry or analysis. Its contribution is a defensible route from observations or materials to an account, finding or interpretation.
Methods differ in their purposes and standards of evidence. A method need not produce a standardized score, and a procedure for studying a situation is not automatically a method for changing it.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Intervention Methods & Practices
Organizes actions intended to facilitate, plan, train, negotiate, coordinate or change a situation. It connects a practical purpose with a way of working, whose conditions and consequences must be examined.
An intervention is distinguished by its intended action, not by guaranteed effectiveness. Measurement informs an intervention; protocols specify shared requirements; governance establishes authority and decision rights.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Protocols & Standards
Defines shared rules, standardized sequences or requirements for actions and exchanges. Its practical contribution is an explicit basis for coordinated use or conformity within a specified scope.
Compliance with a protocol does not prove understanding, safety or effectiveness. Codes represent information; protocols govern its handling or the conduct of a procedure. Editions and scope remain consequential.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Category
Codes & Communication Systems
Articulates signs and conventions through which information or meaning can be represented, recorded or transmitted. Interpretation depends on the relevant language, practices, users and context, not on a sign looking self-evident.
A code is not a procedural standard. Some systems distribute meaning across an object, an interpreter and an oral account. Classifying them together does not imply that they share one grammar or can be translated without context.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
A key concept is an entry type, not a family: it belongs to neither Model nor Tool and carries no category of its own. The complete set, with full definitions and connections, is in the Executive Dictionary.
Editorial orientation · Category
Governance Institutions & Procedures
Organizes authority, representation, participation, deliberation, collective decision or institutional resolution of conflict. Its contribution concerns who may act, speak, decide or challenge, and under what arrangements.
A meeting technique can structure discussion without establishing decision rights. An institution or governance procedure must be understood through its actual authority and setting, not inferred from participation or a familiar label.
Entries that stand on their own show the category of their source unit, as an association rather than a classification of their own.
Browse entries
For entries that stand on their own, the category is that of their source unit.
- Abilene ParadoxModel · Effects, Biases & Phenomena
- AccountabilityKey concept
- Acculturation Strategies (Berry)Model · Analytical Frameworks, Typologies & Heuristics
- Active ListeningKey concept
- AdaptationKey concept
- Administrative BarazaTool · Governance Institutions & Procedures
- Adopter Categories — Innovators to LaggardsModel · Theories & Explanatory Models
- AffordanceKey concept
- Agenda-Setting TheoryModel · Theories & Explanatory Models
- AizuchiTool · Intervention Methods & Practices
- AktenmäßigkeitModel · Analytical Frameworks, Typologies & Heuristics
- Algorithmic controlModel · Analytical Frameworks, Typologies & Heuristics
- Algorithmic managementModel · Analytical Frameworks, Typologies & Heuristics
- Algorithmic MediationKey concept
- AlignmentKey concept
- AmbiguityKey concept
- Anxiety/Uncertainty Management (AUM) TheoryModel · Theories & Explanatory Models
- ArgumentationKey concept
- Argumentativeness ScaleTool · Measurement & Assessment Instruments
- Asynchronous CommunicationKey concept
- AttentionKey concept
- AttitudeKey concept
- AudienceKey concept
- Audience DesignModel · Theories & Explanatory Models
- AuthenticityKey concept
- BarazaTool · Governance Institutions & Procedures
- Barnlund’s Transactional ModelModel · Theories & Explanatory Models
- Behavioral Theory of Labor NegotiationsModel · Theories & Explanatory Models
- Betriebsrat — German works councilTool · Governance Institutions & Procedures
- Boundary SpanningKey concept
- BrailleTool · Codes & Communication Systems
- Braille as a Military Night Code — Historical MythTool · Codes & Communication Systems
- BudiModel · Analytical Frameworks, Typologies & Heuristics
- Budibasa / budi bahasa ModelModel · Analytical Frameworks, Typologies & Heuristics
- Bureaucracy as Rational-Legal Communication / AktenmäßigkeitModel · Analytical Frameworks, Typologies & Heuristics
- Change CommunicationTool · Analytical Frameworks, Typologies & Heuristics
- ChannelKey concept
- CodeKey concept
- Code-SwitchingKey concept
- Cognitive Dissonance TheoryModel · Theories & Explanatory Models
- Collective Information SamplingModel · Theories & Explanatory Models
- CommunicationKey concept
- Communication Accommodation TheoryModel · Theories & Explanatory Models
- Communication Analysis Using Lasswell’s QuestionsTool · Analytical Frameworks, Typologies & Heuristics
- Communication as Culture — Ritual ViewModel · Paradigms, Traditions & Metatheories
- Communication AuditKey concept
- Communication BreakdownKey concept
- Communication ClimateTool · Analytical Frameworks, Typologies & Heuristics
- Communication EffectivenessKey concept
- Communication EthicsKey concept
- Communication GovernanceKey concept
- Communication LoadKey concept
- Communication Network Mapping and AnalysisTool · Research & Analysis Methods
- Communication NormKey concept
- Communication PatternKey concept
- Communication Privacy Management TheoryModel · Theories & Explanatory Models
- Communication Process Map Based on Shannon and WeaverTool · Analytical Frameworks, Typologies & Heuristics
- Communication Satisfaction Questionnaire (CSQ)Tool · Measurement & Assessment Instruments
- Communication StructureKey concept
- Communication SurveyTool · Research & Analysis Methods
- Communication Theory of IdentityModel · Theories & Explanatory Models
- Communicative Constitution of OrganizationsModel · Theories & Explanatory Models
- Communicator Style Measure (CSM)Tool · Measurement & Assessment Instruments
- Communities of PracticeModel · Theories & Explanatory Models
- Computer-Mediated CommunicationKey concept
- Conceptual Peg HypothesisModel · Theories & Explanatory Models
- Concertive ControlTool · Theories & Explanatory Models
- Confirmation BiasKey concept
- Conflict Spiral Model of EscalationModel · Theories & Explanatory Models
- Constitutive ModelKey concept
- Content AnalysisTool · Research & Analysis Methods
- ContextKey concept
- Continued Influence EffectModel · Effects, Biases & Phenomena
- Contracted BrailleTool · Codes & Communication Systems
- ConversationKey concept
- CoordinationKey concept
- Coordination CostKey concept
- CredibilityKey concept
- Crisis and Emergency Risk Communication (CERC)Tool · Intervention Methods & Practices
- Crisis CommunicationKey concept
- Cross-Cultural CommunicationKey concept
- Cultivation TheoryModel · Theories & Explanatory Models
- Cultural Dimensions TheoryModel · Analytical Frameworks, Typologies & Heuristics
- Cybernetics: Feedback and Circular CausalityModel · Paradigms, Traditions & Metatheories
- DeceptionKey concept
- Decision Emergence — Fisher’s Four-Phase ModelModel · Theories & Explanatory Models
- DecodingKey concept
- Defensive CommunicationKey concept
- Defensive SpiralModel · Theories & Explanatory Models
- Diagonal CommunicationKey concept
- DialogueKey concept
- Diffusion of InnovationsModel · Theories & Explanatory Models
- Digital CommunicationKey concept
- Digital DivideKey concept
- DiscourseKey concept
- DisinformationKey concept
- DistortionKey concept
- Downward CommunicationKey concept
- Dual Coding TheoryModel · Theories & Explanatory Models
- Elaboration Likelihood ModelModel · Theories & Explanatory Models
- EmpathyKey concept
- Employee VoiceKey concept
- EncodingKey concept
- Encoding/Decoding ModelModel · Theories & Explanatory Models
- EthnocentrismKey concept
- Etuaptmumk / Two-Eyed SeeingModel · Doctrines, Principles & Normative Frameworks
- Extended Parallel Process ModelModel · Theories & Explanatory Models
- FaceKey concept
- Face Negotiation TheoryModel · Theories & Explanatory Models
- Fear AppealKey concept
- FeedbackKey concept
- Feedback LoopKey concept
- Feedback sandwichTool · Intervention Methods & Practices
- FilteringKey concept
- Formal CommunicationKey concept
- Four-Flows Model of Organizational ConstitutionModel · Theories & Explanatory Models
- Gatekeeping TheoryModel · Theories & Explanatory Models
- Goal DisplacementModel · Effects, Biases & Phenomena
- Goals–Plans–Action ModelModel · Theories & Explanatory Models
- Group CommunicationKey concept
- GroupthinkModel · Theories & Explanatory Models
- Havruta — Paired Text StudyTool · Intervention Methods & Practices
- Health BarazaTool · Governance Institutions & Procedures
- Holding Statement in Emergency CommunicationTool · Intervention Methods & Practices
- Hypodermic Needle / Magic Bullet ModelModel · Analytical Frameworks, Typologies & Heuristics
- ICA Communication AuditTool · Research & Analysis Methods
- Illusion of TransparencyModel · Effects, Biases & Phenomena
- Impression ManagementKey concept
- InfluenceKey concept
- Informal CommunicationKey concept
- InformationKey concept
- Information AsymmetryKey concept
- Information CascadeKey concept
- Information coverage in group discussionKey concept · Theories & Explanatory Models
- Information FlowKey concept
- Information LossKey concept
- Information SharingKey concept
- Information Theory (Mathematical Theory of Communication)Model · Theories & Explanatory Models
- InteractionKey concept
- Interaction Adaptation TheoryModel · Theories & Explanatory Models
- Intercultural CommunicationKey concept
- International Radiotelephony Spelling AlphabetTool · Codes & Communication Systems
- Interpersonal Communication Motives ScaleTool · Measurement & Assessment Instruments
- InterpretationKey concept
- JargonKey concept
- KinesicsModel · Analytical Frameworks, Typologies & Heuristics
- LanguageKey concept
- Lasswell’s FormulaModel · Analytical Frameworks, Typologies & Heuristics
- Lateral CommunicationKey concept
- Latitude of acceptanceKey concept · Theories & Explanatory Models
- Latitude of noncommitmentKey concept · Theories & Explanatory Models
- Latitude of rejectionKey concept · Theories & Explanatory Models
- Leader-Member ExchangeKey concept
- Leadership CommunicationKey concept
- LegitimacyKey concept
- Legitimate Peripheral ParticipationModel · Theories & Explanatory Models
- ListeningKey concept
- LocalizationKey concept
- MeaningKey concept
- Media ChoiceKey concept
- Media System Dependency TheoryModel · Theories & Explanatory Models
- MediationKey concept
- MediumKey concept
- Medium TheoryModel · Paradigms, Traditions & Metatheories
- MessageKey concept
- Message FramingKey concept
- Minority Influence TheoryModel · Theories & Explanatory Models
- MiscommunicationKey concept
- MisinformationKey concept
- MisunderstandingKey concept
- Mitbestimmung — German CodeterminationTool · Governance Institutions & Procedures
- MUM EffectModel · Effects, Biases & Phenomena
- NarrativeKey concept
- NemawashiTool · Governance Institutions & Procedures
- NoiseKey concept
- Nonverbal CommunicationKey concept
- Nonverbal Immediacy Scale — Observer Report (NIS-O)Tool · Measurement & Assessment Instruments
- Nonverbal Immediacy Scale — Self Report (NIS-S)Tool · Measurement & Assessment Instruments
- Nonverbal Immediacy Scale (NIS)Tool · Measurement & Assessment Instruments
- Nonviolent Communication (NVC)Tool · Intervention Methods & Practices
- NunchiTool · Measurement & Assessment Instruments
- Nunchi Scale — Heo and Park, 2013Tool · Measurement & Assessment Instruments
- One Cannot Not CommunicateModel · Theories & Explanatory Models
- Online DisinhibitionKey concept
- Oramedia / Traditional-Urban Media ModelModel · Analytical Frameworks, Typologies & Heuristics
- Organization as communication of decisionsModel · Theories & Explanatory Models
- Organizational CommunicationKey concept
- Organizational Communication Conflict Instrument (OCCI)Tool · Measurement & Assessment Instruments
- Organizational Dissent ScaleTool · Measurement & Assessment Instruments
- Organizational Dissent Scale — Revised Internal-Dissent FormTool · Measurement & Assessment Instruments
- Organizational IdentityKey concept
- Organizational SensemakingModel · Theories & Explanatory Models
- Organizational SilenceModel · Theories & Explanatory Models
- Osgood–Schramm Circular ModelModel · Theories & Explanatory Models
- PersuasionKey concept
- Pluralistic IgnoranceModel · Effects, Biases & Phenomena
- Pragmatics of Human Communication — Interactional ViewModel · Theories & Explanatory Models
- Preparing Feedback ConversationsTool · Intervention Methods & Practices
- Primary influence goalKey concept · Theories & Explanatory Models
- Problematic Integration TheoryModel · Theories & Explanatory Models
- Psychological SafetyKey concept
- Psychological Safety ScaleTool · Measurement & Assessment Instruments
- Rathus Assertiveness Schedule (RAS)Tool · Measurement & Assessment Instruments
- Readback/Hearback and ICAO Standard PhraseologyTool · Protocols & Standards
- Readiness for ChangeKey concept
- ReceiverKey concept
- Referee DesignModel · Theories & Explanatory Models
- ReframingKey concept
- Relational CommunicationKey concept
- Relational Dialectics TheoryModel · Theories & Explanatory Models
- ReputationKey concept
- Resistance to ChangeKey concept
- Retaliatory SpiralModel · Theories & Explanatory Models
- RhetoricKey concept
- Ringi as automatic consensus or bottom-up control — misleading interpretationTool · Governance Institutions & Procedures
- Ringi System / ringi-seiTool · Governance Institutions & Procedures
- Roger as Proof of Correct UnderstandingTool · Protocols & Standards
- RumorKey concept
- SCCT-Based Crisis Assessment MatrixTool · Analytical Frameworks, Typologies & Heuristics
- Schramm’s Interactive Models of CommunicationModel · Theories & Explanatory Models
- Secondary goals in interpersonal influenceKey concept · Theories & Explanatory Models
- Selective PerceptionKey concept
- Self-DisclosureKey concept
- Self-EfficacyModel · Concepts & Constructs
- SenderKey concept
- Shared MeaningKey concept
- Shared-information sampling advantageKey concept · Theories & Explanatory Models
- SignKey concept
- SignalKey concept
- SilenceKey concept
- Single- and Double-Loop LearningTool · Analytical Frameworks, Typologies & Heuristics
- Situational Crisis Communication Theory (SCCT)Model · Theories & Explanatory Models
- Situational Model of Second-Language Willingness to CommunicateTool · Measurement & Assessment Instruments
- Social Cognitive Theory of Mass CommunicationModel · Concepts & Constructs
- Social Judgment TheoryModel · Theories & Explanatory Models
- Social LoafingKey concept
- Social Network Analysis Applied to CommunicationTool · Research & Analysis Methods
- Social Penetration TheoryModel · Theories & Explanatory Models
- Social Systems Theory (Luhmann)Model · Theories & Explanatory Models
- Speech Act TheoryModel · Theories & Explanatory Models
- Spiral of Silence TheoryModel · Theories & Explanatory Models
- Stakeholder CommunicationKey concept
- StorytellingKey concept
- Strategic AmbiguityKey concept
- Structural HolesModel · Theories & Explanatory Models
- Swift TrustModel · Theories & Explanatory Models
- Swiss Cheese ModelModel · Theories & Explanatory Models
- SymbolKey concept
- Synchronous CommunicationKey concept
- Team CommunicationKey concept
- Tertius IungensModel · Theories & Explanatory Models
- The Interaction OrderModel · Analytical Frameworks, Typologies & Heuristics
- The Medium Is the MessageModel · Paradigms, Traditions & Metatheories
- The Social Skills ModelModel · Theories & Explanatory Models
- The Yale Attitude Change ApproachModel · Paradigms, Traditions & Metatheories
- Theory of Reasoned ActionModel · Theories & Explanatory Models
- Transactional Model of CommunicationModel · Theories & Explanatory Models
- TranslationKey concept
- Transmission ModelKey concept
- TransparencyKey concept
- TrustKey concept
- UncertaintyKey concept
- UnderstandingKey concept
- Unified English BrailleTool · Codes & Communication Systems
- Universal Body-Language Dictionary MythModel · Analytical Frameworks, Typologies & Heuristics
- Upward CommunicationKey concept
- Uses and Gratifications ApproachModel · Paradigms, Traditions & Metatheories
- Verbal Aggressiveness ScaleTool · Measurement & Assessment Instruments
- VoiceKey concept
- Willingness to Communicate Scale (WTC)Tool · Measurement & Assessment Instruments
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