Bernhard Schieber

Exit–voice–loyalty–neglect model (Rusbult)

Knowledge

The exit–voice–loyalty–neglect model adds neglect to the exit, voice, and loyalty framework, giving four ways employees respond to declining job satisfaction. It is related to, but not identical with, the original framework and should not be read back into it.

What these mean

Editorial orientation · Entry type

Related entry

Related entries name an idea, effect or practice that belongs to a model or tool of the series. They are not models or tools themselves and are not counted as such; each one leads to the model or tool it comes from, and to its Executive Insight Brief.

Editorial orientation · Category

Analytical Frameworks, Typologies & Heuristics

Organizes dimensions, distinctions, types or questions so that a situation can be examined systematically. A framework supplies structure, a typology distinguishes forms, and a heuristic offers a usable way to orient judgment.

Executive Insight BriefExit, Voice, and Loyalty: Hear Dissatisfaction Before It Becomes ExitRead the brief →

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