A misunderstanding is a divergence in participants’ interpretations of a referent, activity, or implication. Responses or subsequent action can reveal the gap and prompt repair. Misunderstanding can coexist with disagreement, and participants may also claim it to manage difficulties in an exchange.
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What these mean
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Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.