Bernhard Schieber

Perceived richness (channel expansion)

Knowledge

Perceived richness is the communicative capacity users experience in a medium as their knowledge supports encoding and interpreting messages. It can change without any technical modification of the channel and should be distinguished from independently demonstrated communication quality or performance.

What these mean

Editorial orientation · Entry type

Key concept

Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.

Editorial orientation · Category

Theories & Explanatory Models

Explains how or why a communication process works by relating mechanisms, conditions or variables. Its value is an account that can guide inquiry into what produces an outcome, rather than a name for the outcome alone.

Executive Insight BriefChannel Expansion Theory: Build Shared Context Before Replacing the ChannelRead the brief →

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