High-quality listening is a dyadic process between speaker and listener that is linked to trust, knowledge, and favorable work attitudes. Through it, speakers may clarify their own positions while listeners revise their assumptions, so both sides of the conversation can change.
- Entry typeKey concept
- Category of its source unitIntervention Methods & Practices
- DomainConversation & Relationships
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
Editorial orientation · Category
Intervention Methods & Practices
Organizes actions intended to facilitate, plan, train, negotiate, coordinate or change a situation. It connects a practical purpose with a way of working, whose conditions and consequences must be examined.