From Books on Communication, in the Communication series.
The Executive Insight Briefs on Communication, gathered by situation: 48 volumes across 14 suites, with an opening and a closing volume. Open a volume to see its covers, what it holds and how to request it.
Take a book from the shelf to open it.
Every book comes as an Executive Edition: PDF and ePub, one purchase. Introductory prices until December 31, 2026. Prices in euros include VAT in the EU.
Suite 1
Meaning & Understanding
Before you improve the message, find the problem it must solve.
Most communication fixes fail because they fix the wrong thing. These seven volumes help you locate the failure (in the medium, the words, the labels, the load or the access) before you spend effort on a better message.
7 volumes · 72 briefs
Suite 2
Listening & Relationships
Make understanding open to correction by the person you are trying to understand.
You have not understood someone until they would recognize your account of them. Five volumes on listening, trust, consequential conversations, the signals beyond words and the development of communication capability.
5 volumes · 55 briefs
Suite 3
Influence & Persuasion
Understand what stands between a request and a defensible decision to act.
People rarely refuse for the reason you assume. Three volumes on why people resist, how to build arguments others can examine, and when credibility becomes legitimate influence rather than pressure.
3 volumes · 35 briefs
Suite 4
Voice, Silence & Power
Find out whether speaking can change anything.
Silence in an organization is rarely an absence of opinion. Three volumes on why important information stays unsaid, who controls the conversation, and which forms of employee voice actually reach decisions.
3 volumes · 33 briefs
Suite 5
Conflict & Negotiation
Examine the dispute before selecting the conversation intended to resolve it.
A dispute that keeps repeating is usually held in place by more than the people in it. Two volumes on interrupting escalation and on negotiating agreements that account for interests, alternatives and the relationships at stake.
2 volumes · 19 briefs
Suite 6
Collective Judgment & Decisions
Make the work of a group visible before relying on its agreement.
Easy agreement is not evidence of a good decision. Three volumes on groups that agree too soon, teams that must work across boundaries, and meetings built for the work the decision requires.
3 volumes · 31 briefs
Suite 7
Coordination & Execution
Trace how a decision becomes work that other people can carry forward.
Most decisions fail where one person's work becomes another's. Five volumes on dependencies, handovers, decision rights, rules and records, and the platforms that quietly shape who can act.
5 volumes · 55 briefs
Suite 8
Culture, Change & Learning
Look at what daily practice reproduces and what a proposed change requires people to rebuild.
Culture lives in daily practice, not in the values statement. Two volumes on reading the culture an organization actually reproduces and on communicating change through the work it really creates.
2 volumes · 23 briefs
Suite 9
Working Across Cultures
Make differences examinable without deciding in advance what a person must be like.
Cultural frameworks are good questions and poor verdicts. Four volumes on respect and obligation, the unspoken, comparison without stereotypes, and working with difference without erasing it.
4 volumes · 41 briefs
Suite 10
Publics, Reputation & Legitimacy
Connect public engagement to the decisions it is supposed to inform.
Public engagement earns legitimacy only when it can change something. Two volumes on deciding which stakeholders must enter strategy, and on participation that stays accountable after the consultation ends.
2 volumes · 20 briefs
Suite 11
Media, Narratives & Public Opinion
Examine how an issue becomes visible and what people are invited to see in it.
What the public sees has already been selected, framed and repeated. Three volumes on how audiences find information, how media systems shape judgment, and how narratives frame what people see.
3 volumes · 35 briefs
Suite 12
Risk, Crisis & Safety
Make communication usable when uncertainty and consequences are rising together.
In a crisis, a message counts only if people can act on it. Two volumes on crisis communication under uncertainty, and on the communication controls that keep high-consequence work safe.
2 volumes · 22 briefs
Suite 13
Evidence & Evaluation
Choose evidence that can answer the decision you are actually facing.
Most communication audits measure what is easy to count. Three volumes on auditing communication before investing, asking questions that produce usable answers, and knowing what an analysis can and cannot support.
3 volumes · 29 briefs
Suite 14
Community Dialogue & Knowledge Stewardship
Examine who has authority to speak, settle, interpret, and preserve.
Being heard is not the same as having a say. Four volumes on deliberation, grievance and repair, stories that remain their tellers' own, and the meaning records lose when context is stripped away.
4 volumes · 37 briefs