Informal communication circulates through everyday relationships and exchanges alongside official channels. It can support knowledge sharing, relationships, coordination, and socialization. It includes face-to-face and digital contact, and may be deliberately scheduled, so formal and informal communication can overlap in practice.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.