Ombuds confidentiality is the protection an organizational ombuds gives to communications within stated professional and legal boundaries, rather than a promise of absolute secrecy. Record-keeping practices, exceptions, and limits on demands for case information must make that protection understandable and operational.
- Entry typeKey concept
- Category of its source unitGovernance Institutions & Procedures
- DomainVoice, Silence & Power
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
Editorial orientation · Category
Governance Institutions & Procedures
Organizes authority, representation, participation, deliberation, collective decision or institutional resolution of conflict. Its contribution concerns who may act, speak, decide or challenge, and under what arrangements.