Emotional labor manages feelings or displays as part of paid work. Distinguishing surface from deep acting helps examine how service expectations affect employees. Leaders should scrutinize display rules, discretion, and abusive demands rather than treating every emotional difficulty as a personal weakness or assuming one strategy is universally healthy.
- FamilyModel
- CategoryTheories & Explanatory Models
- DomainOrganization & Structure
What these mean
Editorial orientation · Family
Model
In this series, Model names the editorial family primarily used to understand and explain communication: theories, frameworks, effects, traditions, principles and other conceptual resources. It is an umbrella for a route into the field, not a claim that every included object is a predictive model.
Editorial orientation · Category
Theories & Explanatory Models
Explains how or why a communication process works by relating mechanisms, conditions or variables. Its value is an account that can guide inquiry into what produces an outcome, rather than a name for the outcome alone.