Organizational citizenship behavior is voluntary employee behavior beyond formal job requirements, such as helping colleagues, taking on unrequired tasks or speaking well of the organization. It supports performance by improving the organization’s social and psychological environment rather than its core tasks.
- Entry typeKey concept
- Category of its source unitMeasurement & Assessment Instruments
- DomainVoice, Silence & Power
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
Editorial orientation · Category
Measurement & Assessment Instruments
Produces measures, scores, profiles or assessments through defined items, observations or measurement rules. The entry identifies what is measured and the conditions governing interpretation.