Diagonal communication crosses both hierarchical levels and functional divisions within an organization. An employee contacting a manager in another department provides an example, because the exchange is neither confined to one reporting line nor limited to colleagues at the same level.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.