Bernhard Schieber

Reduction of offensiveness

Knowledge

Reduction of offensiveness is an image-repair strategy that seeks to change how negatively an audience evaluates an act, without denying that it happened. Its forms include bolstering, minimization, differentiation, transcendence, attacking the accuser, and compensation for those harmed.

What these mean

Editorial orientation · Entry type

Key concept

Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.

Editorial orientation · Category

Analytical Frameworks, Typologies & Heuristics

Organizes dimensions, distinctions, types or questions so that a situation can be examined systematically. A framework supplies structure, a typology distinguishes forms, and a heuristic offers a usable way to orient judgment.

Executive Insight BriefImage Restoration Theory: Match the Response to the Reputational ClaimRead the brief →

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