Conversation is spoken or written interaction in which participants contribute to an unfolding exchange. Contributions relate to the exchange and shape what follows. Conversation can produce understanding, decisions, or misunderstanding, and occurs in meetings and negotiations as well as casual talk.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.