Voice is the expression of ideas, concerns, or objections intended to influence a situation. Organizational uses include suggestions and raising problems. Perceived risk and expected response can affect speaking up, while complaints require assessment by purpose rather than automatic exclusion from voice.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.