A communication norm is an expectation about communicative conduct within a group or setting. It can concern how people take turns, disagree, address others, choose channels, or respond, and it may be openly stated or taken for granted in ordinary interaction.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.