Filtering is the selective passing on of information, forwarding some content while excluding other content. It can affect upward, downward, and lateral organizational communication. What is filtered can vary with transmission direction and the sender’s trust in the receiver, as laboratory research has shown.
- Entry typeKey concept
What these mean
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Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.