Crisis communication is the planning and conduct of communication before, during, and after a serious disruption or threat. It includes informing affected people, explaining what is known, coordinating responses, addressing uncertainty and responsibility, and communicating subsequent action as circumstances develop.
- Entry typeKey concept
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.