Effectiveness and appropriateness are the two criteria of communication competence: effectiveness concerns achieving communication goals, while appropriateness concerns fit with the social and relational context. Competence requires both, so performing a behavior more often cannot establish its usefulness apart from the interaction in which it occurs.
- Entry typeKey concept
- Category of its source unitMeasurement & Assessment Instruments
- DomainConversation & Relationships
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
Editorial orientation · Category
Measurement & Assessment Instruments
Produces measures, scores, profiles or assessments through defined items, observations or measurement rules. The entry identifies what is measured and the conditions governing interpretation.