Strategic complaint lodging is a petitioning practice in which citizens learn to cite official policies and appeal to higher levels of government in order to contest how local officials behave. It shows complainants using hierarchy itself as a communicative resource.
- Entry typeKey concept
- Category of its source unitGovernance Institutions & Procedures
- DomainVoice, Silence & Power
What these mean
Editorial orientation · Entry type
Key concept
Key concepts are the working vocabulary of the field: the terms that the models and tools rely on and that a decision about communication has to use precisely. Each entry defines the term and sends you to the brief or the self-guided audit where it is put to work.
Editorial orientation · Category
Governance Institutions & Procedures
Organizes authority, representation, participation, deliberation, collective decision or institutional resolution of conflict. Its contribution concerns who may act, speak, decide or challenge, and under what arrangements.