Bernhard Schieber

Parallel Response Model: Separate Fear From Protective Action

Communication · Executive Insight Brief · 525

Worried, informed, and still exposed

The Parallel Response Model distinguishes managing an objective danger from managing the distress that a warning produces

Premise

An alarming warning can generate intense concern without generating protection. People may avoid the message, seek reassurance, or dismiss the source while the hazard remains unchanged. Howard Leventhal’s Parallel Response Model separates efforts to control the danger from efforts to control the fear that danger information arouses.

The communication design problem is practical: a message can succeed at generating urgency and fail at showing what action is feasible. Leaders must examine protective behavior independently of emotional reaction. Increasing fear is not a substitute for making a response understandable, accessible, and executable.

Parallel Response Model — Worried, informed, and still exposed. Executive Insight Brief 525 by Bernhard Schieber.

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