Communication · Executive Insight Brief · 257
Poor communication is not a diagnosis
Pandey and Garnett separate interpersonal, external, and formal internal communication so organizational conditions can be tested against the right outcome
Premise
“Communication is poor” is not a diagnosis. Employees may work well with one another while formal information moves slowly, or internal reporting may be disciplined while external stakeholders receive inconsistent explanations. Sanjay K. Pandey and James L. Garnett’s 2006 model treats interpersonal, external, and internal communication performance as separate outcomes.
The executive consequence is to avoid defaulting to communication-skills training when the constraint may be organizational. Goal clarity, procedures, information systems, and culture can shape communication performance, but not every direction of communication in the same way. The first diagnostic decision is which performance is weak.
What the model is: Pandey–Garnett Public-Sector Communication-Performance Model in Knowledge →
Continue in the series
- The essential model
- Why this matters
- Risks and limits
- Executive takeaway
- Key questions
- Selected sources
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- FamilyModel
- CategoryTheories & Explanatory Models
- DomainOrganization & Structure
What these mean
Editorial orientation · Family
Model
In this series, Model names the editorial family primarily used to understand and explain communication: theories, frameworks, effects, traditions, principles and other conceptual resources. It is an umbrella for a route into the field, not a claim that every included object is a predictive model.
Editorial orientation · Category
Theories & Explanatory Models
Explains how or why a communication process works by relating mechanisms, conditions or variables. Its value is an account that can guide inquiry into what produces an outcome, rather than a name for the outcome alone.