Communication · Executive Insight Brief · 234
The score is a management decision
When software assigns, evaluates, recommends, and disciplines work, executives must govern not only the code but what workers can understand, infer, and contest
Premise
Managerial communication no longer requires a manager to be present. Work can be assigned by a matching system, priorities signaled through an app, performance evaluated through ratings or tracked data, and future access to work altered automatically. Workers may experience these actions as decisions made by “the algorithm,” even though the system embeds policies, objectives, data definitions, and design choices created by people.
For executives, this changes the communication problem. Prompts, scores, rankings, warnings, maps, incentives, and access decisions do more than carry information; they can perform managerial functions. What the system measures, displays, rewards, or restricts may communicate organizational priorities more powerfully than formal policy language.
What the model is: Algorithmic Management in Knowledge →
Continue in the series
- The essential model
- Why this matters
- Risks and limits
- Executive takeaway
- Key questions
- Selected sources
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- FamilyModel
- CategoryAnalytical Frameworks, Typologies & Heuristics
- DomainOrganization & Structure
What these mean
Editorial orientation · Family
Model
In this series, Model names the editorial family primarily used to understand and explain communication: theories, frameworks, effects, traditions, principles and other conceptual resources. It is an umbrella for a route into the field, not a claim that every included object is a predictive model.
Editorial orientation · Category
Analytical Frameworks, Typologies & Heuristics
Organizes dimensions, distinctions, types or questions so that a situation can be examined systematically. A framework supplies structure, a typology distinguishes forms, and a heuristic offers a usable way to orient judgment.
- KnowledgeAlgorithmic Management
- Key conceptAlgorithmic Mediation
- Key conceptComputer-Mediated Communication
- Key conceptDigital Communication
- Key conceptDigital Divide